Once you "go-live" on our system, we direct our efforts toward maintaining the relationships and momentum that were established during the implementation process. After the dust settles from the go-live push, your primary point-of-contact will be assigned to an experienced Client Account Manager. This transition will take place gradually to ensure that client and application knowledge is completely transferred. Even after the transition, the Implementation Project Manager and subject matter experts are always available to assist as required.
We maintain support offices around the globe to provide 24-hour support on any critical issue. All regional offices are linked together with our support and communication network so that we can quickly provide you with the needed expertise - regardless of where in the world you are located. If you prefer internet-based communications, questions and problems can be logged directly by clients over the Web.
Our Client Support Managers provide many more services than a traditional
help desk. Just like our client-focused implementation strategy, we continue
the process of understanding your business and applications as they evolve.
We are always ready to work with clients in any way required to expand
and improve your business.